Veliosa Privacy Policy

Effective date: September 15, 2019

Veliosa is operated by YIWUPAITENGDIANZISHANGWU (“Veliosa,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://veliosa.com, place an order, contact us, subscribe to marketing, or use our services.

1. Information we collect

We may collect the following information:

• name, email address, phone number, billing address, and shipping address;
• order details, product selections, delivery information, returns, refunds, and customer-support communications;
• payment and transaction information. We do not store complete payment-card numbers or PayPal passwords when payment is processed by PayPal or another payment provider;
• account information if you create an account;
• device, browser, IP address, approximate location, pages viewed, and interaction information;
• marketing preferences and information submitted through forms, reviews, surveys, or customer service.

Please do not provide sensitive information that is not necessary to process your order or support request.

2. How we use information

We use personal information to:

• process, confirm, fulfill, and ship orders;
• process payments, refunds, returns, fraud checks, and disputes;
• provide order updates and customer support;
• help with sizing, product questions, and delivery issues;
• improve our website, products, security, and customer experience;
• send marketing communications where permitted by law and where you have not opted out;
• comply with legal, tax, accounting, payment-network, and regulatory requirements.

3. Payment processing

Payments may be processed by PayPal and other providers displayed at checkout. Payment providers process payment information under their own privacy policies and terms. We receive information needed to confirm and fulfill an order, such as payment status, transaction reference, name, email, billing information, and shipping information. We do not request or store your PayPal password.

4. Service providers

We may share information that is necessary to operate the business with service providers, including payment processors, website hosting providers, WooCommerce and ecommerce service providers, fulfillment partners, shipping carriers, fraud-prevention providers, analytics providers, email providers, customer-support providers, and professional advisers.

These providers may use information only as necessary to provide services to us, comply with law, prevent fraud, or protect rights and security.

5. Cookies and analytics

We use necessary cookies for shopping-cart, checkout, login, security, and website functionality. We may also use analytics, advertising, attribution, and similar technologies. You can manage cookies through your browser and any cookie controls available on our website. Disabling necessary cookies may affect website functionality.

6. Marketing communications

You may unsubscribe from promotional emails by using the unsubscribe link in the email or contacting support@veliosa.com. Transactional communications, including order confirmations, shipping updates, security notices, and customer-service responses, may still be sent when necessary.

7. Information retention and security

We retain information for as long as reasonably necessary to fulfill orders, provide support, handle returns and disputes, comply with legal and accounting obligations, and protect our business. We use reasonable administrative, technical, and organizational safeguards. However, no online transmission or storage system can be guaranteed to be completely secure.

8. Children

Veliosa is not directed to children. You must be at least 18 years old, or the age of majority in your place of residence, to purchase from Veliosa. We do not knowingly collect personal information from children under 13.

9. Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of certain personal information, or to withdraw consent where processing is based on consent. To make a request, contact support@veliosa.com. We may need to verify your identity before responding.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact us

YIWUPAITENGDIANZISHANGWU Trading as: Veliosa Business location: China Email: support@veliosa.com Customer service: support@veliosa.com