FAQs
Frequently Asked Questions
Everything you need to know about choosing, ordering and receiving your Veliosa pieces.
Available Payments
We currently accept payments through PayPal. Depending on your location and PayPal checkout availability, you may be able to pay with your PayPal balance or an eligible debit or credit card.
Your payment is processed securely by PayPal. If your payment does not go through, please check your PayPal account or try another eligible payment method.
Where Is My Order?
After your order has been shipped, we will provide tracking information when it is available.
Orders are shipped from China. Delivery to the United States usually takes approximately 10–12 business days after processing, although actual delivery times may vary because of customs, carrier delays or local conditions.
If your tracking information has not updated or your order has not arrived within the expected delivery window, please contact us at support@veliosa.com.
Shipping and Handling
Orders are shipped from China. Please allow up to 2 business days for order processing before shipment.
- Orders are shipped with tracking when available.
- Estimated delivery to the United States is 10–12 business days after processing.
- Delivery times may vary because of customs, carrier delays or local conditions.
- We use discreet, neutral packaging.
For complete details, please read our Shipping Policy.
Discreet Packaging
All orders are shipped in discreet, neutral packaging without product-specific wording on the outside of the parcel.
If you have a packaging or delivery question before placing an order, please contact us at support@veliosa.com.
Returns and Refunds
We accept eligible return requests made within 7 days of delivery. Items must meet the conditions described in our Return & Refund Policy.
For hygiene and safety reasons, some intimate products may not be eligible for return after being worn, washed or removed from their protective packaging.
Customers are responsible for return shipping costs for ordinary returns. If an item arrives damaged, incorrect or materially different from its description, please contact us so we can review the issue.
Approved refunds are generally processed within 2 business days after the return or issue has been reviewed. Your payment provider may require additional time to post the refund.
Read the complete Return & Refund Policy before ordering.
How Do I Choose My Size?
Please check the measurement chart on the individual product page before ordering. Compare your bust, underbust, waist and hip measurements with the measurements provided for that specific style.
If you are between sizes, please review the fit notes or contact us at support@veliosa.com before placing your order.
You can also visit our Size Guide.
What Materials Are Used?
Materials and care instructions vary by product. Please review the materials, stretch, lining, transparency and care information listed on each product page.
If any product detail is unclear, please contact us before ordering.
How Can I Contact You?
For questions about products, sizing, orders, shipping or returns, please email us at support@veliosa.com.
Please include your order number when contacting us about an existing order.
